A Message from Our President, Bob Musser
Our Promise to You
The following is the content of an email that Bob Musser, President of DreamBuilt Software, has sent concerning Process Server's Toolbox (PST) and our promise to our customers regarding our commitment as your vendor and the respect with which we treat you and your data.
To our Customers and others in the Private Process Server world:
In light of the email sent by NAPPS and the confirmations by so many on Facebook as the questionable (some are saying unethical) marketing and business practices of one of our competitors finally come to light, I feel compelled to remind our customers and all private process servers of our promises and values at DreamBuilt Software:
We don’t compete with our customers. We don’t run a process serving business. We don’t bid on bulk work contracts with Attorneys, or Foreclosure or Bankruptcy firms and then pick winners and losers from amongst our customers. I’m sure we could make a nice slice off the top doing that, but it violates this principle: We don’t compete with our customers. We do connect large sources of work to our network to improve efficiency for both ends, but the relationship between the source and the PST process server is theirs, not ours.
Your data is your data. Most of our customers have us host their data in our purpose-built datacenters. We keep that data in individual databases, and we have an ironclad rule – that data belongs to the customer, and no one will be allowed to so much as look at it without permission. It appears that one of the big players in our world is using their position as software vendor to both law firms and process servers, and access to both party's data, to put themselves in the middle of the attorney-server relationship, bid on contracts for service and then farm the jobs out to the same people who used to serve the attorneys directly – or worse, to a single customer with whom they have a contract.
We don’t share information about one customer with any other customer or vendor, without prior permission. We publish our customer’s contact information and the fact that they use PST, so others can trade work with them, but we don’t even generalize about the size, pricing, or trading volume of our customers.
We only trade a customer’s data and documents with exactly who they specify that they want as trading partners.
We treat other software providers with respect. We will happily compare features and pricing, but we don’t badmouth other providers the way one company in particular does. From the things our customers tell us, this one competitor has little regard for the truth. It has happened too many times for it to be one or two overly aggressive salesmen, it is a systemic problem.
Process Server’s Toolbox and the new WebPST front end are the most comprehensive package of tools for private process servers on the marketplace. It wasn’t written by a marketing company that decided to get into software. We have backend APIs that facilitate efficient automation. We wrote and published an open Universal Trading Platform that lets our customers trade data and documents with users of other software platforms. We have a professional services group that can work with your clients to build connections that are theirs and theirs alone.
But even more important than our mature set of tools and features, is our 33 year old history of treating customers right. Even our competitors admit that. It’s just how we do business.
If you have any questions about Process Server’s Toolbox, DreamBuilt Software, or our values and promises, visit www.dbsinfo.com or just drop me an email. Our phones are open Monday through Friday 8:00 am to 7:00 pm Eastern Time at 407-679-1539. Our general Support Email address is Support@dbsinfo.com.
Thank you for your time,
Bob Musser
President, DreamBuilt Software
33 years of treating customers right