Jeanne Hurst was born in New Jersey, and lived in New York starting in the second grade. In 1989, right out of high school, Jeanne joined the United States Navy during the Gulf War, and traveled most of southern Europe during her tour on two Navy vessels. Her third and last tour of duty placed her at the Recruit Training Command (RTC) and then over to the Naval Training Center (NTC) in Orlando Florida in 1993. In 1997, she decided to start a new journey, and was honorably discharged for the USN. She has remained in Florida ever since.

Jeanne has been with DBS since January 2000. She is in charge of arrangements for conventions, marketing, technical support, testing software, training customers, consulting customers on PST applications for general office procedures and anything else she to make the customer service experience be above expectations. If you have been to a state association conference, you’ve probably met Jeanne. Look for her in New York, Florida, and the Mid-Atlantic this year!

Jeanne loves to be physically active, enjoys the sunny Florida beaches, and practices yoga for staying grounded and compassionate. She has two children, Spencer and Brooke, who also keep her very active with all of their activities. She earned her Paralegal degree (Honors) in 1999 and is currently working on her Business Management degree to further her skill set and experience.

Mark Avella grew up in Jacksonville Beach, FL, which was a huge service to Jacksonville Beach, and Florida in general. Mark received his Bachelors of Science in Accounting from Florida State University. He worked as an accountant in Tallahassee until moving to Orlando. Mark met Bob Musser playing volleyball and impressed Bob so much with his volleyball skills that Bob was almost forced to offer him a job.

Mark started working for DBS in 2013. Now, he proudly serves as Technical Support for DBS and couldn’t be happier. Mark handles customer calls, creates our video tutorials, and has been taking on some of our IT infrastructure duties from Bob. Mark also supports state conferences – be sure to look for him in California this year!

Mark married his wife on 4/1/16 – yes, April Fool’s Day – and a daughter was born, born in 2017. He loves all outdoor activities and most sports, especially volleyball, ultimate frisbee, disc golf, and cornhole. He is not a fan of the cold and wears a jacket every day in the office, which DBS keeps at a frigid 75.

As a recap, Mark was born, became incredible almost overnight, and hasn’t looked back since. And yes, Mark wrote his own biography.

Desy Garcia was born in Caracas, Venezuela where she grew up until the age of 12. She moved to United States with her mother and brother in 2001 and has lived in Orlando ever since. Desy became an official United States citizen in 2019 – congratulations for all your hard work, Desy!

Desy worked 9+ years as the Client Manager for a process serving company in Orlando, where she learned PST and became a power-user of our software. In 2017, Desy joined DBS as a member of our Technical Support Team. Desy handles customer calls, helps our customers with questions, training, and so much more! Desy also travels to state association conferences – please be sure to say hello to her in Florida and Texas!

Desy is not just a huge music fan, she is a professional concert junkie. She loves to travel every chance she gets and she is a proud parent of a Shih Tzu named Simba and a cat named Lili.

Gabriel Hanson was born in Concord, Massachusetts but his family moved down to Winter Park, Florida. Gabe is such a whiz-kid that in high school he not only held down a job, but also dual-enrolled in college at the same time as high school! Once he graduated, he decided to find a new job that would let him flex his technical skills and provide a new challenge.

Gabe joined the DreamBuilt PST team in 2020 as a member of our Technical Support Team. In his spare time, you will catch him playing tennis, riding his motorcycle, or in the gym. Look for Gabe at conferences, such as TxAPPS and NAPPS!